How to Keep Guests on Your Website: Solving the Drop-Off Problem with a Fewer-Clicks Booking Experience

In the hotel industry, every click counts.

The fewer steps a guest needs to confirm their stay, the higher your chances of securing that booking. Conversely, every minute you spend manually adjusting rates on multiple platforms is a minute you’re not spending on your guests.
At opensmjle, we value understanding the tools that solve these daily challenges in hotels – both for us as a team and for our clients. That’s why we’ve trusted HotelNetSolutions for years – and appreciate their thoughtful, results-oriented approach to hotel technology. Now we’re making it official: Our partnership continues.

Let’s Address a Problem: Why Do Guests Drop Off Before Booking?

It often happens unnoticed: A guest starts the booking process, clicks through a few pages… and then disappears.
Common reasons include:

- Too many steps to confirmation
- Unclear pricing or availability information
- No immediate booking confirmation

With HotelNetSolutions’ OnePageBooking booking mask, this problem is quickly solved: Guests can view, select, and confirm their stay in just a few clicks. This not only increases the conversion rate but also keeps the entire booking process on your own website – promoting direct bookings instead of expensive OTA reservations.
For years, we at opensmjle have relied on HotelNetSolutions’ innovative solutions for the hotel websites we create, ensuring that guests stay engaged until final booking confirmation.

HotelNetSolutions at a Glance

OnePageBooking is a highlight – but HotelNetSolutions’ technology ecosystem offers even more:

- ChannelManager RateDistributor – Automatically distribute rates and availabilities to all connected booking portals, with instant updates.
- RateMonitor – Track competitor prices in real-time to remain competitive without constant manual checks.
- VoucherBooking – Sell and manage vouchers online, with flexible design options and instant delivery. You choose whether print version or digital.
- MultiPropertyView – Centrally control multiple hotels and efficiently manage group operations.
- CMS für Hotels – Create and maintain a high-converting hotel website, seamlessly integrated with booking tools.
- Meta-Search-Anbindung – Appear in Google Hotel Ads, trivago, and other metasearch engines to increase direct visibility.

As an owner-managed company from Berlin, HotelNetSolutions stands for quality, user-friendliness, and personal customer relationships – a rare combination in hotel technology.

Why We’re Sharing This

This isn’t just about a partnership… but about trust and knowledge transfer. By knowing and understanding innovative solutions like HotelNetSolutions, we can specifically guide our clients to the tools that truly fit them. And by openly sharing this knowledge, we help hoteliers make informed decisions in a rapidly changing industry.

For us, it’s simple: The better you understand your technology landscape, the better you can serve your guests – and the more bookings you secure directly on your website.

Contact us now.

About opensmjle

Everything starts with an opensmjle.

opensmjle, Cologne-based digital agency, stands for all things digital and has been looking for new and innovative approaches to the requirements of the hospitality industry since 2013, specializing not only in the hotel and catering industry, but also in the associated technology providers.

In addition to our digital agents, we offer website design and programming in monthly packages so that companies can invest more budget in their customers’ stay experience. To perfect the customer journey, we take care of the storytelling – as a holistic concept or for specific topics.

Ready to take your guests’ stay experience and your customers’ customer journey to the next level?

Then let’s get to know each other better now:

www.opensmjle.com
hej@opensmjle.com
+4922198867761