Transforming Hotel Operations: Smart Solutions for Today’s Hoteliers

Efficiency through Automation – Get to know our brand new partner: hostz

Many hoteliers are focused in managing day-to-day tasks and delivering memorable guest experiences. With rising operational costs, hotels need efficient, automated solutions that let staff focus on what truly matters — the guest journey. That’s where hostz, now partnering with opensmjle, steps in to transform hotel management with a suite of services designed to streamline complex tasks, improve guest engagement, and boost profitability.

The Role of Automation in Modern Hospitality

Automation in hotel management is no longer just about convenience—it’s a strategic advantage. By handling time-consuming tasks such as booking management, guest communication, and revenue optimization, automation systems allow hotel teams to focus on service quality and the personal touch with the guests. Hostz offers an all-encompassing solution that’s both adaptable and scalable, catering to the unique needs of various property types.

Key Automation Features of hostz

Hostz’s services tackle several operational pain points, helping hotels manage daily operations with greater precision, minimal staffing, and higher service quality. As an AI-enabler hostz uses modern tools to enhance the personal guest experience: Here’s how:

– 24/7 Virtual Reception

With hostz’s team of virtual receptionists, properties can offer consistent guest support around the clock without requiring a full-time, on-site reception team. The remote reception team handles reservations and responds to guest inquiries through the preferred digital channel. Check-ins and check-outs are offered both digitally or with the help of the hotel team on site.,
The virtual receptionists are trained weekly on communication, guest relations, and operations, ensuring top-quality service.

– Digital Guest Journey

hostz’s team sets up a digital guest journey that accompanies the guest from reservation to check-out. All the instructions about the booking, as well as the details about the hotel, its facilities and the surrounding area can easily be found in a dedicated area whenever needed.

– Enhanced Revenue Management

By leveraging internal expertise and algorithms that monitor occupancy trends and demand patterns, hostz adjusts room rates in real time to maximize occupancy and revenue. This approach replaces the need for manual rate adjustments, ensuring properties remain competitive and profitable.

– Digital Set Up

As a strategic partner, hostz takes care of the hotel’s set up and collaborates closely to enhance the the client’s tech stack, enabling management to focus their time and resources on what truly matters: the guest experience. hostz always ensures a thorough and seamless onboarding process for every client.

The Benefits for Different Hotel Types

– Boutique and Independent Hotels

Smaller hotels often lack dedicated teams for specialized roles like revenue management, guest communications or IT experts. Hostz provides them the support they need to operate efficiently with fewer resources, without sacrificing the personalized service that sets them apart.

– Serviced Apartments

The flexibility hostz provides is ideal for properties with short-term guests. Automating tasks like booking management and digital check-ins simplifies management for operators while offering seamless services to guests staying for extended periods.

Why Outsourcing is the Future of Hospitality Management

The hotel industry is evolving quickly as we all know, and automation provides a strategic advantage by delivering both efficiency and enhanced guest experiences. Hoteliers who embrace digital help will not only reduce operational costs but also set themselves apart in the market by offering guests faster, more responsive, high quality and consistent service.

Partnering with opensmjle: Your Gateway to hostz

As hostz’s partner, opensmjle is here to help you explore how these digital services can benefit your properties . Whether you’re looking to simplify operations, improve guest satisfaction, lower costs, or reduce reliance on in-house staff, we are one of your direct connection to hostz’s tools.

Hoteliers! Reach out to us today to learn how hostz can empower your property to achieve greater efficiency, enhanced guest experiences, and operational resilience.

Contact us now.

About opensmjle

Everything starts with an opensmjle.

opensmjle, Cologne-based digital agency, stands for all things digital and has been looking for new and innovative approaches to the requirements of the hospitality industry since 2013, specializing not only in the hotel and catering industry, but also in the associated technology providers.

In addition to our digital agents, we offer website design and programming in monthly packages so that companies can invest more budget in their customers’ stay experience. To perfect the customer journey, we take care of the storytelling – as a holistic concept or for specific topics.

Ready to take your guests’ stay experience and your customers’ customer journey to the next level?

Then let’s get to know each other better now:

www.opensmjle.com
hej@opensmjle.com
+4922198867761