Guest experience isn’t just about a comfy bed or a nice breakfast spread — it’s about convenience, personalization, and communication. Guests want information instantly and services that feel tailored to their stay. Hotels, on the other hand, want streamlined operations, happier guests, and, ideally, higher revenue. That’s exactly where Guestnet steps in.
Guestnet is a Guest Experience Platform designed to make life easier for both guests and hotel staff. Think of it as a digital bridge between the hotel and its guests — available through a web app, TV info screens, and website widgets. Guests can access all the essential information they need during their stay, anytime, from anywhere — whether it’s booking a spa treatment, checking breakfast hours, or exploring local attractions.
One of Guestnet’s biggest strengths is its focus on simplicity and usability. Guests aren’t overwhelmed with clunky systems or outdated designs. Everything is intuitive, sleek, and built with modern travelers in mind.
On the hotel side, Guestnet cuts down on repetitive work by automating common guest interactions and requests. This frees up staff to focus on high-value, in-person service — where human connection makes the biggest impact. At the same time, the platform opens the door to upselling opportunities, helping properties boost revenue without being pushy.
Guestnet doesn’t force hotels to change their entire setup. It integrates easily with most popular Property Management Systems (PMS) and existing hotel software. That means no long, complicated onboarding processes — just plug it in and start improving your guest experience right away.
Whether it’s a boutique hotel in the mountains, a downtown apartment rental, or a large hotel chain, Guestnet adapts. Its flexible setup and customizable content make it a great fit for a wide range of accommodation types and guest expectations.
Guestnet isn’t just a tech solution — it’s a tool for creating better guest journeys. For hotels, it means less friction and more time to deliver the kind of experience guests will mind about. For guests, it means feeling informed, empowered, and genuinely cared for throughout their stay.
If your property is ready to level up how it communicates with guests, Guestnet is definitely worth exploring. In a space where digital touchpoints increasingly define the guest experience, tools like this aren’t just nice to have — they’re essential.
Everything starts with an opensmjle.
opensmjle, Cologne-based digital agency, stands for all things digital and has been looking for new and innovative approaches to the requirements of the hospitality industry since 2013, specializing not only in the hotel and catering industry, but also in the associated technology providers.
In addition to our digital agents, we offer website design and programming in monthly packages so that companies can invest more budget in their customers’ stay experience. To perfect the customer journey, we take care of the storytelling – as a holistic concept or for specific topics.
Ready to take your guests’ stay experience and your customers’ customer journey to the next level?
Then let’s get to know each other better now:
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opensmjle GmbH
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50674 Cologne
Germany
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