Conversion rate: importance, tips and optimization

By: Daniel Zelling, Founder & CEO opensmjle

The conversion rate is a key performance indicator for your hotel.
It shows the percentage of visitors who perform a desired action on your website or landing page, such as making a booking, reserving a table or signing up for the newsletter. A high conversion rate is very important for you, as it is directly linked to your turnover and success.

Measuring the conversion rate is crucial to evaluate the success of your marketing campaigns and the effectiveness of your website.
There are various tools that you can use for this. One popular tool is Google Analytics, which collects and analyzes data such as page views, visitor interactions and conversion goals. This allows you to measure your conversion rate and identify possible optimizations.

Here are some simple tips on how you can improve your conversion rate:

 

Optimization of the user experience:

Make sure your website is user-friendly and offers smooth navigation. Reduce loading times and ensure that it displays well on different devices.

 

Clear and convincing call-to-actions (CTAs):

Place eye-catching CTAs on relevant pages. Use persuasive words and actively encourage your visitors to take action, e.g. with a CTA such as “Book now”. Avoid too many CTAs that could confuse the user.

 

Integrate confidence-building elements:

Integrate reviews, testimonials, awards or security seals to gain the trust of your visitors and minimize concerns.

 

Relevant and appealing content:

Make sure your content appeals to the needs and interests of your target group. Use compelling texts, appealing images and videos to arouse interest and motivate your visitors to convert.

 

Perform A/B tests:

Test different versions of landing pages, CTAs or forms to find out which variant achieves the highest conversion rate. Through systematic testing and optimization, you can achieve continuous improvements.

 

You can use various approaches to better understand your target group and improve the conversion rate:

 

Target group analysis:

Conduct thorough research on your target audience to better understand their needs, preferences, behaviors and demographics. Use customer surveys, market research or data analysis to gain valuable insights.

 

Obtain user feedback:

Offer your visitors the opportunity to leave feedback to find out what works well and what can be improved. Analyze customer reviews, emails or chat histories to get valuable feedback.

 

Landing pages play a decisive role in conversion optimization.

They are specially developed pages that aim to persuade visitors to take a specific action. A well-designed landing page should be clearly structured, attractively designed and focused on your desired conversion goal. Through targeted optimization of landing pages, you can increase the likelihood of visitors converting.

 

The design of your website is an important factor for conversion optimization.

An aesthetic and user-friendly design creates trust and makes navigation easier for visitors. Pay attention to a clear structure, pleasant color scheme and good readability of texts. An appealing design can improve the user experience and increase the conversion rate.

 

Call-to-actions (CTAs) are key elements for conversion optimization.

They are the calls to action that ask your visitors to perform a specific action. Make your CTAs clear and eye-catching and give a clear call to action. Use meaningful verbs such as “Book now”, “Try for free” or “Sign up” to motivate your visitors to take action.

 

Overall, the conversion rate is a key indicator of the success of your hotel.

Through targeted optimization, you can increase your conversion rate, improve your online presence, generate more bookings and increase your sales. Use the best practices mentioned, analyze and optimize continuously to successfully improve your conversion rate and optimize your business results.

Daniel’s 2 cents on the conversion rate

It is not always the “most beautiful” design of a website that counts.

Of course, we also strive to make our hotel websites as visually attractive as possible, to emotionalize the user through storytelling, to provide coherent information and, if possible, to make the guest journey as clear as possible.

In many cases, however, people forget that at the end of the day it’s the conversion rate that counts.

It is important not only to direct the different users of the website to the corresponding target pages based on their persona, but also to provide the most important core elements in terms of menu navigation, access to the central CTAs on all end devices at all times and, of course, to achieve a corresponding speed in loading times. Combine this with great copywriting and a visual language that reflects the target personas and not too much should go wrong.

Good conversion rates at all times. Daniel

Further contributions

5 clever QR code ideas that your guests will love
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5 clever QR code ideas that your guests will love

Effectively increase last-minute summer bookings
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Effectively increase last-minute summer bookings

Stop guessing, start optimizing! – Hotellistat x opensmjle
Booking optimization

Stop guessing, start optimizing! – Hotellistat x opensmjle

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