This is how clever hotels will be using them in 2025:
1. concierge chats
Place QR codes in the rooms that open a WhatsApp or Messenger chat with your concierge.
- Guests can immediately ask for extra towels, reserve a table or get tips on places of interest without having to call or wait.
2. interactive local travel guides
Forget brochures.
- A QR code on the desk or on the wall in the lobby opens a customized Google map of places of interest, from the best hidden brunch spots to local boutiques.
3. collect guest reviews immediately
With QR codes, guests can easily leave a short review or share a photo of their stay directly from their smartphone.
- Link the QR code to a simple review form from Google or TripAdvisor or even to your Instagram tag page so guests can upload a photo.
- This turns positive impressions into visible testimonials at check-out – improving your online reputation without having to ask guests for a review at reception.
4. personalized offers and upgrades
Give guests a voucher for a welcome drink with a QR code, which they can also use to receive special offers for spa treatments or a late check-out.
- You can even improve the offer: Target it geographically so that it reappears on guests’ smartphones when they’re relaxing by the pool.
5. instant downloads
Help your guests make the most of their stay with quick downloads like:
- A Spotify playlist that matches the atmosphere of your hotel
- PDFs with jogging routes in the area
- Or itineraries that can be integrated directly into Google Calendar.