{"id":18220,"date":"2025-12-03T14:50:41","date_gmt":"2025-12-03T13:50:41","guid":{"rendered":"https:\/\/dev.master.opensmjle.com\/increase-hotel-success-how-reguest-improves-communication-with-guests\/"},"modified":"2026-02-12T17:14:19","modified_gmt":"2026-02-12T16:14:19","slug":"increase-hotel-success-how-reguest-improves-communication-with-guests","status":"publish","type":"post","link":"https:\/\/opensmjle.com\/en\/increase-hotel-success-how-reguest-improves-communication-with-guests\/","title":{"rendered":"Increase hotel success: How Re:Guest improves communication with guests."},"content":{"rendered":"<section\n  id=\"os-stage-block_5f7a1352ebfbcaa6484d95c77f972b1f\"\n  class=\"os-stage is-c is-hide-logo\"\n  data-stage-layout=\"Option C\"\n>\n      <div class=\"os-stage__c\">\n      <div class=\"os-stage__c-inner\">\n        <div class=\"os-stage__c-media\" aria-hidden=\"true\">\n                      <div class=\"os-stage__c-image\" style=\"background-image:url('https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/11\/LRS00578.webp')\"><\/div>\n                    <div class=\"os-stage__c-media-overlay\" aria-hidden=\"true\"><\/div>\n        <\/div>\n\n        <div class=\"os-stage__c-copy\">\n                      <h1 class=\"os-stage__headline os-stage__headline--dark\">Increase hotel success: How Re:Guest improves communication with guests.<\/h1>\n          \n          \n                      <div class=\"os-stage__text os-stage__text--dark\"><p data-start=\"50\" data-end=\"85\"><strong data-start=\"50\" data-end=\"85\">Personal. Fast. Efficient.  <\/strong><\/p>\n<p data-start=\"87\" data-end=\"271\">Modern guests expect prompt and personalized communication. Poor coordination leads to dissatisfaction, while good communication promotes loyalty and positive reviews. <\/p>\n<p data-start=\"273\" data-end=\"616\" data-is-last-node=\"\" data-is-only-node=\"\">Re:Guest supports hotels with a central CRM platform that automates guest communication, bundles channels and enables personalized service. Functions such as AI chatbot, targeted marketing and automated sales processes help to optimize workflows, increase direct bookings and boost revenue and efficiency. <\/p>\n<\/div>\n          \n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns in-grid is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><section id=\"os-simple-text-block_cf721104485d9029e9a7dd10cc5bdf1e\" class=\"os-simple-text\">\n  <div class=\"os-simple-text__inner\">\n    <div class=\"os-simple-text__box\">\n      <div class=\"os-simple-text__content\">\n        <div class=\"av-special-heading av-lz9n33iy-931678bf71cb65e078f5eb7a7a0d36db av-special-heading-h3 blockquote modern-quote avia-builder-el-16 el_before_av_textblock avia-builder-el-first os-heading-font-weight--6fdbc2c38d2b615f8f74dd1e980e389e\">\n<h4 class=\"av-special-heading-tag\"><strong>Introduction of Re:Guest<\/strong><\/h4>\n<\/div>\n<section class=\"av_textblock_section av-lz9n43mz-993fa7bef854d2dff81fe7d15842b02c\">\n<div class=\"avia_textblock\">\n<p>Re:Guest is an advanced hotel CRM platform that integrates intelligent guest communication with robust sales and marketing tools. It is designed to optimize interactions and increase direct bookings through personalized and automated messages. <\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n<div class=\"av-special-heading av-lz9n49ax-4e16bb585913a0bf64b11971cc54a7ac av-special-heading-h3 blockquote modern-quote avia-builder-el-18 el_after_av_textblock el_before_av_textblock os-heading-font-weight--3dddfb6cc9de7d491e1f0bdb2629d530\">\n<h4 class=\"av-special-heading-tag\"><strong>Important functions and advantages<\/strong><\/h4>\n<\/div>\n<section class=\"av_textblock_section av-lz9n4mmy-4afbd54737ff7800e8d4dfa50db35852\">\n<div class=\"avia_textblock\">\n<ul>\n<li><b>Guest communication:<\/b> Unified inbox for all channels, including WhatsApp and website chat, for seamless, multilingual and automated interactions.<\/li>\n<li><b>Sales and marketing cycles:<\/b> tools for personalized offers, automated sales campaigns and targeted marketing strategies.<\/li>\n<li><b>AI chatbot:<\/b> Provides 24\/7 support in multiple languages, increasing guest satisfaction and operational efficiency.<\/li>\n<li><b>Modules:<\/b> Includes Auto Offer, Upseller, MICE and more to meet various operational needs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n<h4 class=\"av-special-heading av-lz9n4xkk-cc01031b0cf99988300506ac814f737a av-special-heading-h3 blockquote modern-quote avia-builder-el-20 el_after_av_textblock el_before_av_textblock os-heading-font-weight--fe3b38255afd96564e09f116b6f86df6\"><strong>Why choose Re:Guest?<\/strong><\/h4>\n<section class=\"av_textblock_section av-lz9n5gda-7c5145d32ed06b3a42a6a498ec4019b8\">\n<div class=\"avia_textblock\">\n<p>Hotels that opt for Re:Guest benefit from:<\/p>\n<ul>\n<li>Increased direct bookings and higher sales.<\/li>\n<li>Optimized communication to reduce operational complexity.<\/li>\n<li>Improved guest experience through personalized interactions.<\/li>\n<li>A virtual colleague in the form of the AI chatbot, which offers continuous guest support.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n<div class=\"av-special-heading av-lz9n5pke-26416d352ffb03e82c349898e9688723 av-special-heading-h3 blockquote modern-quote avia-builder-el-22 el_after_av_textblock el_before_av_textblock os-heading-font-weight--98064ce5d62f973e7d25cbd9c9694d5d\">\n<h4 class=\"av-special-heading-tag\"><strong>Role of opensmjle in the partnership<\/strong><\/h4>\n<\/div>\n<section class=\"av_textblock_section av-lz9n662d-741c19d20f24e45bc0174d268fbaff84\">\n<div class=\"avia_textblock\">\n<p>opensmjle is working with Re:Guest to improve the reach and functionality of the software, provide comprehensive support and ongoing training to enable hotels to take full advantage of ReGuest&#8217;s capabilities. Regular training and updates keep the team up to date to maximize the benefits of the software. <\/p>\n<p>Re:Guest stands out as a comprehensive solution for modern hotel communication and sales needs. By integrating intelligent guest communication with advanced sales and marketing tools, it empowers hotels to improve guest satisfaction, optimize operations and increase revenue. With the support of opensmjle, hotels can optimally implement Re:Guest and ensure outstanding performance and guest care.  <\/p>\n<p>&nbsp;<\/p>\n<p>-&gt;Learn more about Re:Guest <a href=\"https:\/\/www.reguest.io\/de\/gaeste-kommunikation\/101-0.html\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div>\n<\/section>\n      <\/div>\n\n          <\/div>\n  <\/div>\n<\/section>\n\n\n\n<div class=\"container button\" style=\"background-color: ;\">\n    <div class=\"osbuttons align-left\">\n\n        \n                    <div class=\"btnholder osbutton_b alternative\">\n                <a class=\"spmlbutton\" href=\"https:\/\/meetings-eu1.hubspot.com\/fabian-basteck\/website-calendar?uuid=164d8628-a52d-4c34-8ae7-84c293235808\" target=\"_blank\" rel=\"noopener\">\n                    Schedule a demo call now                <\/a>\n            <\/div>\n        \n        \n    <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns in-grid is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Further contributions<\/h3>\n\n\n<div\n\tid=\"os-blog-masonry-block_dbf169a9ec83e9849151f5ff01320ac3\"\n\tclass=\"os-blog-masonry\"\n\tdata-os-blog-masonry=\"1\"\n\tdata-os-inited=\"0\"\n\tdata-img-height=\"44vh\"\n\tdata-label-all=\"All\"\n\tdata-label-loadmore=\"View more\"\n>\n\t<div class=\"os-blog-masonry__inner\">\n\t\t<div class=\"os-blog-masonry__row\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"os-blog-masonry__col\">\n\t\t\t\t<div class=\"os-blog-masonry__grid\" role=\"list\">\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"os-blog-masonry__card\" data-cats=\"blog hotel-marketing\" role=\"listitem\">\n\t\t\t\t\t\t\t<a class=\"os-blog-masonry__image\" href=\"https:\/\/opensmjle.com\/en\/the-power-of-visual-storytelling\/\" aria-label=\"The power of visual storytelling\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/18-1024x1024.png\" alt=\"The power of visual storytelling\" loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div class=\"os-blog-masonry__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__cat\">Blog<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3 class=\"os-blog-masonry__title\">The power of visual storytelling<\/h3>\n\n\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__buttons\">\n\t\t\t\t\t\t\t\t\t<div class=\"btnholder\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"spmlbutton\" href=\"https:\/\/opensmjle.com\/en\/the-power-of-visual-storytelling\/\">\n\t\t\t\t\t\t\t\t\t\t\tRead now\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"os-blog-masonry__card\" data-cats=\"hotel-marketing\" role=\"listitem\">\n\t\t\t\t\t\t\t<a class=\"os-blog-masonry__image\" href=\"https:\/\/opensmjle.com\/en\/increase-hotel-bookings-by-targeting-younger-audiences-on-instagrams-reels-and-tiktok\/\" aria-label=\"Increase hotel bookings by targeting younger audiences on Instagram&#8217;s Reels and TikTok\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/Blog-17-1024x1024.png\" alt=\"Increase hotel bookings by targeting younger audiences on Instagram&#8217;s Reels and TikTok\" loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div class=\"os-blog-masonry__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__cat\">Hotel Marketing<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3 class=\"os-blog-masonry__title\">Increase hotel bookings by targeting younger audiences on Instagram&#8217;s Reels and TikTok<\/h3>\n\n\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__buttons\">\n\t\t\t\t\t\t\t\t\t<div class=\"btnholder\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"spmlbutton\" href=\"https:\/\/opensmjle.com\/en\/increase-hotel-bookings-by-targeting-younger-audiences-on-instagrams-reels-and-tiktok\/\">\n\t\t\t\t\t\t\t\t\t\t\tRead now\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"os-blog-masonry__card\" data-cats=\"hotel-marketing\" role=\"listitem\">\n\t\t\t\t\t\t\t<a class=\"os-blog-masonry__image\" href=\"https:\/\/opensmjle.com\/en\/the-best-social-media-strategies-for-hotels-to-increase-bookings-in-2024\/\" aria-label=\"The best social media strategies for hotels to increase bookings in 2024\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/Blog-16-1024x1024.png\" alt=\"The best social media strategies for hotels to increase bookings in 2024\" loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div class=\"os-blog-masonry__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__cat\">Hotel Marketing<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3 class=\"os-blog-masonry__title\">The best social media strategies for hotels to increase bookings in 2024<\/h3>\n\n\t\t\t\t\t\t\t\t<div class=\"os-blog-masonry__buttons\">\n\t\t\t\t\t\t\t\t\t<div class=\"btnholder\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"spmlbutton\" href=\"https:\/\/opensmjle.com\/en\/the-best-social-media-strategies-for-hotels-to-increase-bookings-in-2024\/\">\n\t\t\t\t\t\t\t\t\t\t\tRead now\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"os-blog-masonry__loadmore\">\n\t\t\t\t\t<div class=\"btnholder\">\n\t\t\t\t\t\t<a href=\"#\" class=\"spmlbutton os-blog-masonry__loadmore-btn\">\n\t\t\t\t\t\t\tView more\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div\n  id=\"os-highlight-block_7077ab723fe51982f08de3e73aed5c5b\"\n  class=\"os-highlight container-text parallax-host has-bg text-center\"\n  aria-label=\"Ready for your next \r\nbig project?\"  data-os-highlight=\"1\"\n      data-bg-url=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/11\/LRS01595.webp\"\n    data-parallax-speed=\"0.75\"\n    style=\"--os-highlight-font:#fff;\"\n>\n      <div class=\"parallax-layer\" aria-hidden=\"true\"><\/div>\n  \n  <div class=\"container-text-inner fade-in-up\">\n\n    \n    <div class=\"inner-highlight-content text-center\">\n\n      \n              <div class=\"ftext_title_upper text-center\">\n          Let&#039;s create something together that inspires, performs and moves your brand forward.        <\/div>\n      \n              <div class=\"ftext_title text-center\">\n          <h2>Ready for your next <br \/>\r\nbig project?<\/h2>\n        <\/div>\n      \n      \n      \n              <div class=\"parallax-buttons\">\n                      <div class=\"btnholder parallax\">\n              <a class=\"spmlbutton\" href=\"https:\/\/opensmjle.com\/kontakt-ansprechpartner\/\" target=\"_self\">\n                Contact              <\/a>\n            <\/div>\n          \n                      <div class=\"btnholder alternative\">\n              <a class=\"spmlbutton spmlbutton--secondary\" href=\"https:\/\/opensmjle.com\/services-products\/\" target=\"_self\">\n                Services              <\/a>\n            <\/div>\n    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Clear, compact and full of #teamgelb expertise.<\/p>\n\n\n\n<div class=\"container button\" style=\"background-color: ;\">\n    <div class=\"osbuttons full-button\">\n\n        \n                    <div class=\"btnholder osbutton_b alternative\">\n                <a class=\"spmlbutton\" href=\"https:\/\/opensmjle.com\/en\/newsletter\/\" target=\"_blank\">\n                    Newsletter Subscribe                <\/a>\n            <\/div>\n        \n        \n    <\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch footer-mailing is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Smjle on <br>Whatsapp<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/whatsapp.png\" alt=\"\" class=\"wp-image-14216\" style=\"width:30px\" srcset=\"https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/whatsapp.png 512w, https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/whatsapp-300x300.png 300w, https:\/\/opensmjle.com\/wp-content\/uploads\/2025\/12\/whatsapp-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Quick impulses, news and event highlights from the hospitality universe &#8211; without detours, without spam. In real time. Personal.   #teamgelb.<\/p>\n\n\n\n<div class=\"container button\" style=\"background-color: ;\">\n    <div class=\"osbuttons full-button\">\n\n        \n                    <div class=\"btnholder osbutton_b alternative\">\n                <a class=\"spmlbutton\" href=\"https:\/\/www.whatsapp.com\/channel\/0029VaztE55CMY0JcsLCfi0H\" target=\"_blank\" rel=\"noopener\">\n                    Follow now                <\/a>\n            <\/div>\n        \n        \n    <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Further contributions Stay tuned Don&#8217;t miss any more news. Receive exclusive updates, knowledge, tips and trends from the industry directly on your smartphone. The Yellow Report: Our newsletter News from the digital hospitality world &#8211; straight to your inbox. Clear, compact and full of #teamgelb expertise. Smjle on Whatsapp Quick impulses, news and event highlights [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":18218,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[102],"tags":[],"class_list":["post-18220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-marketing"],"acf":[],"_links":{"self":[{"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/posts\/18220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/comments?post=18220"}],"version-history":[{"count":5,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/posts\/18220\/revisions"}],"predecessor-version":[{"id":20339,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/posts\/18220\/revisions\/20339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/media\/18218"}],"wp:attachment":[{"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/media?parent=18220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/categories?post=18220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/opensmjle.com\/en\/wp-json\/wp\/v2\/tags?post=18220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}